Refund Policy
Last updated: 13 August 2025
At Srinagar Tourist Taxi, we value your time and strive to make your booking experience stress-free.
1. Cancellation by Customer
- 7 days or more before trip: 100% refund.
- 3–6 days before trip: 50% refund.
- Less than 24 hours before trip: No refund.
2. No-Show Policy
If you fail to arrive at the pickup location without prior notice, no refund will be issued.
3. Cancellation by Us
If we have to cancel your booking due to unforeseen circumstances (vehicle breakdown, extreme weather, etc.), you will receive a full refund or be offered an alternative trip date/time.
4. Refund Processing
Refunds will be processed within 5–7 business days to your original payment method.
Privacy Policy
Last updated: 13 August 2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
- Name, phone number, and email address when booking.
- Pickup and drop-off locations.
- Payment details (processed securely via third-party gateways).
2. How We Use Your Information
- To confirm and manage your taxi bookings.
- To contact you for trip updates or service-related communication.
- To improve our website and services.
3. Information Sharing
We do not sell, rent, or trade your personal data. Information may only be shared:
- With drivers to fulfill your booking.
- If required by law or legal process.
4. Data Security
We use industry-standard encryption and security practices to protect your data.
5. Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.
6. Your Rights
You can request access, correction, or deletion of your personal data at any time by contacting us.
Contact Us:
If you have any questions about our Refund or Privacy Policy, please email us at info@hostelbird.com or call 7006246745.